Support

Node.js Enterprise Support

As the former corporate steward of Node.js, co-founder of the Node.js Foundation, and one of its largest-scale production users, Joyent is uniquely equipped to deliver the highest level of support for powerful application frameworks and APIs.

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OR
Contact a node specialist

Joyent is an extension of your team, focused on its greatest challenges

Architecture & Design

Be cutting edge without bleeding.

Debugging

Identify and resolve issues faster.

Performance

Don’t let users or endpoints wait.

Development Practices

Shorten the learning curve, ship faster.

Production & Scale

Deploy to production faster. Scale in production confidently.

Security

Stay ahead in the security race.

Joyent is an extension of your team, focused on its greatest challenges

Emerging node expertise

Established node expertise

Top US Pharmacy Healthcare Provider

Uses Joyent for support, advisory services, and to accelerate in-house Node maturity.

Top US Healthcare Provider

Uses Joyent to ensure outsourcer builds Node applications optimally for their highly regulated business.

Global Manufacturing Company

Requests code reviews prior to deploying to production.

Top Global Fast Food Chain

Uses Joyent as a failsafe measure ensuring the business has a path forward in case of emergency.

Node.js Enterprise Support Bundles

Features
ACCESS
SUPPORT
TRAINING
SECURITY
DEVELOPMENT
Silver
Production Support for Node Applications
Get started
8x5Email, Ticketing8h SLA on Sev 124h SLA on Sev 2+2 registered users
Break / FixDebugging AssistanceCore File AnalysisNode Patch Delivery
Gold
Production Support, Training, Security Advisory Services for Mission Critical Node Applications
Get started
24x7Email, Ticketing, Phone, Web Conf1h SLA on Sev 14h SLA on Sev 2+3 registered usersNamed Joyent Support ContacOffice Hours
Break / FixDebugging AssistanceCore File AnalysisNode Patch DeliveryExtended LTS Support*
8 Credits
Encryption Authentication & Authorization Recommended Modules & Tools
Platinum
Production Support, Training, Security and Development Advisory Services for Mission Critical Node Applications
Get started
24x7Email, Ticketing, Phone, Web Conferencing, Messaging30m SLA on Sev 12h SLA on Sev 2+5 registered usersNamed Joyent Support ContactOffice Hours
Break / FixDebugging AssistanceCore File AnalysisNode Patch DeliveryExtended LTS Support*
16 Credits
Encryption Authentication & Authorization Recommended Modules & Tools API Security Management Vulnerability Scanning
Code Review & Best PracticesDesign & Architectural ReviewMicroservices, API Gateways, Containers, Orchestration, ServerlessOperational ReadinessScaling ProductionPerformance Tuning
Silver
Production Support for Node Applications
ACCESS
8x5Email, Ticketing8h SLA on Sev 124h SLA on Sev 2+2 registered users
SUPPORT
Break / FixDebugging AssistanceCore File AnalysisNode Patch Delivery
TRAINING
SECURITY
DEVELOPMENT
Gold
Production Support, Training, Security Advisory Services for Mission Critical Node Applications
ACCESS
24x7Email, Ticketing, Phone, Web Conf1h SLA on Sev 14h SLA on Sev 2+3 registered users Named Joyent Support Contact Office Hours
SUPPORT
Break / Fix Debugging Assistance Core File Analysis Node Patch Delivery Extended LTS Support*
TRAINING
8 Credits
SECURITY
Encryption Authentication & Authorization Recommended Modules & Tools
DEVELOPMENT
Platinum
Production Support, Training, Security and Development Advisory Services for Mission Critical Node Applications
ACCESS
24x7Email, Ticketing, Phone, Web Conferencing, Messaging30m SLA on Sev 12h SLA on Sev 2+5 registered users Named Joyent Support Contact Office Hours
SUPPORT
Break / Fix Debugging Assistance Core File Analysis Node Patch Delivery Extended LTS Support*
TRAINING
16 Credits
SECURITY
Encryption Authentication & Authorization Recommended Modules & Tools API Security Management Vulnerability Scanning
DEVELOPMENT
Code Review & Best Practices Design & Architectural Review Microservices, API Gateways, Containers, Orchestration, Serverless Operational Readiness Scaling Production Performance Tuning

*For users delaying upgrades of Node.js or awaiting future versions, like Node.js 14 with FIPS support, Joyent provides extended LTS support options. Contact us for more details.

Get Started with Enterprise Support

Download Overview
OR
Contact a node specialist

Keep up with Node.js

Our team of Node specialists can work with you on an assessment of your current Node.js projects.
‍
Request for contact to learn about risk mitigation and on-going support options with Joyent Enterprise Support.